Delivery

How much does delivery cost?

We offer a free shipping option to USA, Canada, UK, Australia, New Zealand and most of EU countries to meet your shipping needs. There is a fixed shipping fee 8$ USA to the rest of the world countries.

Please note, we do not ship to North Korea, Sudan, Syria, Cuba, Iran.

How long will delivery take?

A delivery time takes approximately between 10-25 business days. It varies by your country location.

We are unable to control an exact delivery time, because it is processed by the third-party service but if the parcel has not arrive within excepted time, please contact us, we will help you to track it and give you satisfied reply.

Do you ship to my country?

We offer a free shipping to USA, Canada, UK, Australia, New Zealand and most of EU countries to meet your shipping needs. There is a fixed shipping fee 8$ USA to the rest of the world countries.

Please note, we do not ship to North Korea, Sudan, Syria, Cuba, Iran.

Will I be charged customs and import duties?

Depending on the value of your order, your Wellnessorama parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Wellnessorama’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Has my order shipped? And/or How do I track my order?

When your order ships, a shipping confirmation email will be sent to you with instructions on how to track your package. You can also track the status of your order by clicking the “My Account” link located at the top of every page of our site. Once there, click the “Review orders / track packages” link to view the status and track your orders swiftly and easily!

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

My order never arrived.

Click the “My Account” link located at the top of the page. Then click “Review orders / track packages”and view the order. If a Tracking Number is displayed, you may click the “Track your package” link to view shipment details.

Please click “View Order Details” to confirm that the shipping address submitted for the order is correct. If your packages show a status of “Delivered” or if the delivery window has passed and you do not have the package at your shipping address, please contact us for assistance.

Returns and Refund

What's your returns policy?

We want all our customers to fall in love with their chosen items. However, if you’re unhappy with your purchase, or if we made an error on your order, or if your product is defective, Wellnessorama offers a return or an exchange item service. 

Please let us know as soon as possible and return unwanted products within 10 days from the date you received your order. 

A buyer covers the return item cost.

Your new and unused products must be returned in in their original condition with the original packaging, including any tags, boxes, hangers, garment bags, and other signature packaging materials. If any products have been removed from their wrapper/packaging, we are unable to accept a return. Also there are some specific items which can not be returned. Please check them in FAQ’s page or just below.
Please contact us if you are unsure about our returns process. 
Any returned products which are used, damaged, do not include the packaging materials, soiled, or altered will not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Wellnessorama staff.

Please send your accepted return items to our address:

Wellnessorama

73 Camac Crescent

Turvey Ave, Inchicore,

Dublin 8, Dublin, Ireland

Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 21 days after receipt of the return.

Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us.

Exchanges
If you would like to exchange your item, please contact us and return your item including your order number to the above mentioned address.

The postage and handling of your return is your responsibility.

How do I return an item?

Your unwanted products must be returned in in their original condition with the original packaging, including any tags, boxes, hangers, garment bags, and other signature packaging materials. 
Any returned products which are used, damaged, do not include the packaging materials or have been removed from their wrapper/packaging, soiled, or altered will not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Wellnessorama staff.

Please contact us if you are unsure about our returns process. 

Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. 

Please send your accepted return items to our address:

Wellnessorama

73 Camac Crescent

Turvey Ave, Inchicore,

Dublin 8, Dublin, Ireland

So please return your item(s) to us following the methods below:

  1. Re-pack the item in its original packaging in a secure, waterproof package with labels and tags still attached.
  2. Cover your address label with the original returns label found on the bottom right of your delivery note.
  3. You can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage.

Please keep your proof of postage safe in case you need this as your proof of return.

Attention: A buyer covers the return item cost.

What to do if I got a different or a defected item?

If your product is defective or it is not what you ordered, please contact us to request a refund or an exchange of the item.

What items cannot be returned?

We will normally accept an item back for return if it is brand new, different than ordered, defected, within 10 days of the delivery date, and still in its original packaging.

There are a few exceptions and these are listed below:

Headbands. Body care items such as creams/lotions/oils/soaps etc. Tongue scrapers. Neti pots/nasal catheters. Personalised products.

Can I exchange an accepted return item?

If you would like to exchange your accepted return item, please contact us and return your item including your order number to the address:

Wellnessorama

73 Camac Crescent

Turvey Ave, Inchicore,

Dublin 8, Dublin, Ireland

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us.

 

How long does it take to process my return?

We aim to process your return and refund for you ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.