Orders

Placing orders

When you are ready to purchase the items that you have placed in your basket you can simply click on the shopping bag icon located at the top right of the page and you will be directed to your basket.

If you belong to Free Shipping Countries List there won’t be any additional shipping cost (check Delivery page). Otherwise the fixed shipping cost 8$ will be automatically added to your order cost.

If you have a gift card or discount code, remember to enter it here and press “Apply coupon” button. When you are happy with the payment total of the order, you can then click “Proceed to checkout” on the right of the page.

Follow these simple steps to complete your order:
Step 1. Checkout Method
You can sign into your account if you have one or if this is your first visit, register with us for quicker future visits. Alternatively, you can opt to check out as a guest if you prefer. Once you make your selection, just click on continue or sign in.

Step 2. Billing & Shipping Information 
Please complete all required sections, these are highlighted for you with a red asterix (*). If possible, please enter a mobile number where we can reach you should we need to discuss your order. Our couriers will also text you details of your delivery straight to your mobile number provided. Your privacy is very important to us and we promise not to pass your details onto any other 3rd party. If you are shipping to an alternative delivery address, please select “Ship to a different address?” and complete the highlighted section. When you are ready, go to Payment window.

Step 3. Payment Information 
You should now be at the payment stage where you can select your payment method. Currently we accept debit & credit cards and PayPal payments, if you choose PayPal you will be directed to their site to complete the payment. Otherwise please fill in your debit or credit card information.

Please see our FAQ’s for a full list of all possible payment options.

Step 4. Order Review
Please spend a minute to review your order one last time. If you would like to go back over your delivery address, just click on the shipping information section and it will open for you. Once you are happy with your details, you can go ahead so select “I have read and agree to the website terms and conditions” and complete your order by clicking “Place order” button if you have chosen Credit card payment or click “PayPal” button if you have chosen Paypal payment option. Once all payment information has been entered, you will receive your order confirmation email.

Thank you for placing your order with Wellnessorama

Order confirmation

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term in case we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered) or because you can simply change your mind and decide to cancel your order. In the case of a change in price or availability, we will always contact you to ensure any changes are acceptable.

We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. You must decide before ordering if the goods are suitable for your needs.

Non-acceptance of an order may be a result of one of the following:

  • a. The product you ordered being unavailable from stock
  • b. Our inability to obtain authorization for your payment
  • c. The identification of a pricing or product description error
  • d. Your failure to meet the eligibility to order criteria set out in our “Terms and Conditions”

We reserve the right to change prices, terms and specifications without prior notice.

Amending/Cancelling orders

If you need to amend or cancel your order at all please contact as soon as possible either by email info@wellnessorama.com .

All postage and handling charges associated with returning the goods to Wellnessorama are your responsibility.

I want to make a complain

Wellnessorama strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience.

All complaints will come through to our Customer Care team . E-mail info@wellnessorama.com . 

Please give us a chance to fix our mistake and improve your opinion about our products and service.

How can I find an item?

Either enter the product number or keywords for the item that you are interested in purchasing into the search box by clicking the magnifying glass on the top right of the page, next to My account and The shopping cart, or simply browse through our categories and use refinements under the “Filter” tab to narrow the results down to products that fit your needs. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors, sizes or smells, customer ratings, and reviews.

How do I add/edit/remove items from my bag?

Adding Item(s) to Bag

To add an item to your shopping bag for purchase, simply select the color/size/smell (if applicable) and click Add to Cart.

Once you are ready to check out, click on “View Bag” in the upper-right-hand corner of the site.

Editing Item Quantities in Cart/Check-Out Page

Once an item is added to your bag or on the check-out page, you can add or remove quantities of the same item by entering the desired quantity in the “Quantity:” box below the item name and clicking “UPDATE”.

Removing Items in Cart/Check-Out Page

To remove an item from your bag or on the check-out page, just click “X” button on the left of the item picture if you on Cart page or when you just navigate on “Cart” sign in the upper-right-hand corner of the site by clicking same button on the right side of your added item name.

Payments

Accepted payment methods

We accept payments by PayPal and the following cards: Visa, Mastercard and American Express.

Is my payment secured?

Our checkout is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. So you can make a payment safe and no stress.